Performance & Insights Manager architecting the revenue engine at Renowned by optimizing CRM data and building insightful dashboards. Collaborating across marketing, sales, and finance for global strategy.
About the role
- Senior Incident Manager responsible for high-severity incident management at Seccl’s embedded investment platform. Leading incident response and supporting operational resilience activities.
Responsibilities
- Take ownership of incident triage and escalation — assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations
- Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates
- Facilitate post-incident reviews (PIRs) that drive genuine improvement — identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure
- Analyse incident data to produce meaningful MI and insights — surfacing trends, informing decisions on Important Business Services and shaping impact tolerances
- Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure
- Continuously improve our incident management framework, playbooks and tools — keeping them clear, effective and aligned with best practice
- Build strong relationships across operational, technical, product and customer teams — fostering collaboration and ensuring incidents are managed efficiently and constructively
Requirements
- You’re experienced in managing incidents and crisis situations — calm under pressure, decisive in command, and confident coordinating responses across teams
- You have a strong grounding in operational resilience, with a solid understanding of FCA and PRA regulations (PS21/3, PS16/24, SYSC) — and you’re curious to stay ahead of evolving standards like DORA and CP24/28
- You’re an excellent communicator and facilitator — able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders
- You take a structured, analytical approach to problem-solving — using root cause analysis to turn issues into lasting improvements
- You’re adaptable and thrive in a fast-moving, complex environment — balancing structure and control with flexibility and good judgement
- You’re proactive and detail-oriented — able to juggle multiple priorities while keeping quality and follow-through high
- You bring an interest in resilience standards and frameworks (ISO22301, ISO27031, BS11200, ISO22316, ISO31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII
- You understand the intersections of operational, technology and cyber resilience — and are excited by the opportunity to strengthen them across the business
Benefits
- 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
- Two volunteering days per year
- Option to work abroad for up to six weeks a year
- Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
- Length of service award – one month paid sabbatical at eight years
- 6% employer pension contribution, and life assurance
- Private medical insurance with AXA Health
- Enhanced Parental leave
- MacBook and up to £500 home office set up budget
- £750 per person learning budget
- Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
- Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
- Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
- Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing
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