Hybrid Onboarding Manager

at EUROPEAN DYNAMICS

• Job title: Onboarding Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Brussels, Belgium

About the role

• On-boarding manager facilitating digital solutions adoption for stakeholders in Brussels. Collaborating with clients' IT teams and managing project risk analysis.

Responsibilities

• Customer relationship management aiming at the adoption of digital solutions;
• Creation of stakeholder maps or similar as well as adoption dashboards and reports;
• Overseeing the adoption journey of several types of stakeholders;
• Contributing to the success of digital projects by keeping stakeholders updated to ensure their adoption of digital solutions;
• Identifying and documenting the services/requirements needed to ensure stakeholder satisfaction;
• Risk analysis;
• Assisting the helpdesk function by providing relevant knowledge in the policy areas within his/her area of responsibility.

Requirements

• Master’s degree in IT or relevant discipline, combined with minimum 12 years of relevant working experience in IT;
• Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint);
• Good knowledge of information systems;
• Knowledge of customer relationship management practices and tools;
• Knowledge in using tools to build stakeholder maps;
• Knowledge of large organizations administrative business processes;
• Experience in digital transformation projects will be considered an asset;
• Excellent command of the English language.

Benefits

• If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: **(19608/02/2026).**
• We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
• You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
• As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion*
• EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.