Client Solutions Manager for Microsoft team managing digital performance advertising agencies in Greece. Onboarding clients and optimizing advertising campaigns for better results.
About the role
- Member Solutions Manager overseeing collection and recovery functions at Seattle Credit Union. Responsible for managing compliance, team engagement, and strategic initiatives.
Responsibilities
- Oversee all collection and recovery functions
- Monitor and report on charge-offs, delinquencies, and related trends
- Partner with the VP of Consumer Lending to execute strategic initiatives
- Inspire, engage, and develop team members through coaching and mentoring
- Design and maintain collection programs while ensuring full compliance
- Define departmental KPIs that align with organizational objectives
- Maintain awareness of factors impacting delinquency and stay current on industry trends
- Manage the end-to-end process for reporting and ensure accuracy
- Oversee collectors’ outreach efforts and negotiate repayment arrangements
- Manage bankruptcy filings and delinquent mortgage accounts
- Lead the annual departmental budgeting process and direct audits
Requirements
- Bachelor’s degree or equivalent work experience
- Minimum of 6 years of experience in a collections-related field
- Minimum of 3 years as a people manager
- Minimum of 3 years working in a credit union or other financial institution
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, Visio)
- Comprehensive knowledge of local, state, and federal regulations such as the Fair Debt Collection Practices Act, UDAAP, Reg Z, and Bankruptcy laws
Benefits
- Employee-paid medical benefits
- 401k matching
- Generous paid time off including for volunteering and birthdays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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