Manage intermodal transportation strategies for CMA CGM in Pointe Noire. Overseeing performance, compliance, and new product development in logistics operations.
About the role
- Field Service Manager responsible for service operations across multiple states. Leading teams in lottery operations, ensuring quality service and equipment management.
Responsibilities
- Responsible for all field service operations in Texas, Colorado, Ohio, and Illinois
- Oversee warehousing operations in Texas, both in Houston and Dallas
- Manage shipping, receiving, and verifying all equipment in inventory
- Establish and maintain knowledge of all lottery games, hardware, software, supplies, and equipment
- Communicate value of services and match products with customer needs
- Build and maintain strong customer relationships
- Collaborate with multiple departments to meet company goals
- Identify both long- and short-term strategies/goals
- Analyze data, prepare reports, and deliver presentations on performance and field activities
- Manage incidents in field operations
- Assist in developing field operational projects
- Recruit, develop, and support the team with training and feedback
- Implement field service policies and procedures
- Monitor and support sites/departments budget
- Ensure proper use and service of company vehicles and equipment
- Conduct regular site visits and phone calls to ensure service quality
- Maintain accurate inventory levels of equipment and supplies
- Diagnose hardware and software issues
Requirements
- Associate’s degree or equivalent work experience
- Two to four years experience as a successful leader
- Excellent interpersonal, verbal, and written communications skills
- Exceptional customer satisfaction skills
- Have demonstratable leadership skills
- Proven self-starter with motivation and ability
- Organization and time management skills that enable effective multitasking
- Maintain an escalation on-call status
- Occasional ladder climbing
- Ability to regularly lift or move 35 pounds or more
- Pass a background check, drug test, and have a clean driving record
- Ability to pass a DOT certification and drug test
- Ability to travel overnight
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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