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About the role
- Interpreting Manager at FIFA managing interpreting services for major sport events. Leading teams and projects, ensuring quality and integration of advanced interpretation technologies.
Responsibilities
- Organise interpreting services with the help of the existing interpreting pool and under the supervision of the Lead of the Interpretation Unit for online, hybrid or on-site meetings and events
- Lead assigned projects and deliver them to the highest level of quality, on time and within budget
- Lead teams of interpreters, when applicable, either online or on-site
- Support FIFA’s Interpretation Unit with the expansion of the existing pool of interpreters and network depending on the evolving needs
- Study the feasibility and execution of projects (meeting and event formats, requirements, budgets and availability of freelancers)
- Draft cost estimations, participate in budgeting processes and control the budget execution
- Establish interpreting plans and assign interpreters depending on projects
- Control quality and draft reports
- Build positive and professional relationships with freelancers (interpreters) while applying FIFA Interpreter Guidelines
- Build professional relationships with requesters and FIFA stakeholders while offering the best solutions depending on the formats and needs of requesters
- Participate in the relevant tender and procurement procedures to select the interpreting platform and interpreting equipment suppliers
- Place requests in FIFA’s interpreting management system (IMS) whenever needed/applicable
- Inform and train colleagues about the use of IMS
- Evaluate, implement and optimise AI-assisted interpretation tools and quality-control tools
- Be at the forefront of new automatic interpretation tools on the interpretation market and remain open to new technologies
- Take part in testing processes of new AI-assisted interpretation tools
- Identify workflow automation opportunities and recommend efficiency enhancements
- Monitor AI tool performance, provide structured feedback and support system optimisation
- Contribute to internal guidelines and best practices for responsible and effective AI use
- Support the development of the IMS platform
- Possess a strong understanding of interpretation technologies and digital workflow solutions
Requirements
- At least three years’ practical experience as an interpreting manager or similar experience in the language industry
- Strong interpreting management experience, ideally similar experience within major project events or international sport events (e.g. FIFA World Cup, Olympic Games, regional multisport events or regional football tournaments)
- Fluency in English and in Spanish or French is a must
- Knowledge of any additional language is an asset
- Interest in sport and football is a plus
- Master’s degree or similar education level in language industry (translation/terminology/interpreting)
- Client-oriented, efficient and effective (knowing how to adapt the service level to different projects)
- Able to withstand pressure and last-minute changes
- Proficient in working with interpreting platforms (Interactio, Kudo, Interprefy, etc.)
- Proficient in working with Zoom and in using the interpreting function
- Proficient in working with Infrared interpreting equipment systems
- Open to AI-assisted tools
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Willingness to travel at least one month per year
Benefits
- Health and fitness: Regular football sessions for all abilities, plus on-site gym.
- Home office: Up to two days of home office per week if work permits and home office allowance for all.
- Language courses: Offered to all staff to aid personal and professional growth.
- Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
- Pension: Flexible pension benefits with generous employer contributions.
- Relocation assistance: A dedicated team will be on hand to support your relocation.
- Sustainability: We support all employees using public transport.
- Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
- Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.
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