Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Lead digital product delivery at Scene+, managing web and mobile solutions for a growing loyalty program. Drive strategy, governance, and end-to-end execution for an enriching member experience.
Responsibilities
- Bridge strategy and execution by turning business objectives and member insights into digital roadmaps
- Coordinate internal and external delivery teams, ensuring strong governance
- Drive end-to-end delivery of Scene+’s multi-year digital product development roadmap
- Champion continuous improvement of UI/UX and personalization
- Serve as the primary digital counterpart to align product features
- Manage vendors and ensure accountability to timelines and budgets
- Define and monitor KPIs for new features and platform performance
- Foster a high-performance culture across digital product teams
Requirements
- Progressive experience in digital product management, product delivery, or digital execution roles
- Proven success managing web and mobile product delivery within complex ecosystems
- Experience in driving customer-centric product development
- Expertise in digital delivery methodologies (Agile/Scrum, sprint planning, release management)
- Experience with vendor and agency management
- Strong understanding of UX design, personalization, and digital engagement strategies
- Proficiency in Microsoft Office, Power BI, or Tableau
- Exceptional communication and collaboration skills
- Ability to manage complex projects from planning through delivery
Benefits
- Health and wellness benefits
- Employer-matched RRSP savings
- Performance-based bonus program
- Free movies
- Free grocery delivery
Job title
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Experience level
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Degree requirement
Tech skills
Location requirements
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