Team Lead in retail at Crocs enhancing customer experiences and leading store operations. Delivering exceptional service while maintaining store standards and team performance.
About the role
- Lead sales performance as Head of Solution Sales for Scania in Southeast region. Oversee New and Used Sales, service sales, and team development.
Responsibilities
- Lead, motivate and develop the sales teams for New Truck, Used Truck, Services, and Parts to achieve and exceed sales targets.
- Develop and implement sales strategies that align with the company’s overall objectives and market opportunities.
- Foster a customer-centric culture, ensuring the delivery of tailored solutions that meet customer needs across all product and service lines.
- Collaborate with marketing, aftersales, and other departments to ensure a seamless customer experience and maximise cross-selling opportunities.
- Analyse market trends, customer feedback, and competitor activity to identify new business opportunities and areas for improvement.
- Prepare and manage sales budgets, forecasts, and performance reports, ensuring accurate and timely reporting to senior management.
- Build and maintain strong relationships with key customers, partners, and stakeholders.
- Ensure compliance with company policies, legal requirements, and ethical standards in all sales activities.
- Drive continuous improvement initiatives within the sales teams to enhance efficiency, effectiveness, and employee engagement.
Requirements
- Established people leader – a proven record coaching, managing and delivering through large teams.
- Strategically minded – experience creating, improving and delivering a successful strategy on a broad scale.
- Customer focussed – passionate about the customer journey and experience, whilst being able to pro-actively manage customer expectations, creating mutual respect and alignment.
- Influencer – able to influence key stakeholders in your region to make positive changes, that will positively improve the customer journey.
- Coach – delivering continuous improvement through the personal development of our sales colleagues.
- Values driven – someone who operates with our core values at heart; customer first, respect, team spirit, responsibility, elimination of waste.
Benefits
- Hybrid working
- Eligibility to annual bonus scheme
- Access to a fantastic car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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