Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Employee at Scania assisting customers with inquiries and roadside assistance. Engaging with a diverse team in a dynamic international environment.
Responsibilities
- Sta onze internationale Scania klanten telefonisch bij in het oplossen van hun vragen (lekke band, starthulp, boetes, depannages…).
- Zorg ervoor dat de klanten snel en efficiënt worden verder geholpen en op regelmatige tijdstippen worden geïnformeerd.
- Volg alle binnenkomende interventies en depannages op, van opstart tot afsluiten van het dossier.
- Luister met de nodige vriendelijkheid en geduld naar de noden van de klant.
Requirements
- Bachelor denkvermogen met ervaring in een klantendienst, pechverhelping of contactcenter…
- Schoolverlaters met technische bagage zijn zeer welkom.
- Zeer goede talenkennis: NL/FR/ENG.
- Duits is een pluspunt
- Om zelfstandig, service- en oplossingsgericht te kunnen werken.
- Een echte teamplayer die aan multitasking kan doen.
- shiften (vroege, dag, late, nacht en weekendwerk)
Benefits
- Een marktconforme verloning aangevuld met extralegale voordelen (groeps- en hospitalisatieverzekering van AG insurance, maaltijd-cheques, eco-cheques, ploegen premies,...)
- Een uitdagende en dynamische functie in een internationale omgeving.
- Werken in een divers en hecht team.
- Ruimte voor zelfontwikkeling.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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