Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Senior IT Operations Manager at Savvy overseeing internal IT systems and onboarding staff. Leading IT processes and providing technical support in a fast-paced fintech environment.
Responsibilities
- Handle onboarding and offboarding for both internal team members and our advisor, including platform setup and SaaS account provisioning
- Manage laptop inventory, fulfillment, tracking, and coordinate repairs and warranty claims
- Provide technical support to NYC office, remote employees, and our financial advisors
- Maintain office networking, conference room A/V
- Build and document repeatable IT processes and policies to support company scaling
- Support advisors through complex IT transitions including email and domain migrations
- Manage relationships and contracts with IT vendors
- Coordinate SOC 2 audits and compliance work
- Handle day-to-day office coordination including visitor management and vendor support
- Travel occasionally to support large advisor group onboardings
Requirements
- 4+ years of hands-on IT support experience with user onboarding/offboarding and device management
- Experience with Google Workspace administration and MDM solutions (Rippling preferred)
- Strong customer service skills with ability to support both internal teams and external advisors
- Proven track record of building and documenting IT processes and procedures
- Understanding of security best practices, access controls, and compliance requirements
- Excellent communication skills and ability to work independently in a fast-paced environment
- Strong writing skills – Savvy is a written culture
- Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management
Benefits
- Competitive salary and equity package
- Unlimited PTO + paid company holidays
- Access to holistic medical, dental, and vision plans
- Company 401(k), Commuter, and HSA/FSA plans
- NYC office in the heart of Manhattan
- Lunch and snacks provided in the office
- Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
- Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)
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