Operations Analyst responsible for managing and improving processes related to credit card operations at Sicredi, contributing to member satisfaction.
About the role
- VP of Product Operations overseeing product lifecycle and management processes. Frame governance and execution standards to scale product strategies efficiently without sacrificing quality.
Responsibilities
- Design, implement, and govern the end-to-end product lifecycle processes, from ideation and discovery through development, launch, and iteration.
- Standardize and manage the overall Product Roadmap process, ensuring alignment between strategic goals (OKRs) and tactical execution across all product lines and engineering teams.
- Select, manage, and optimize the Product tech stack to ensure data integrity and process flow efficiency.
- Develop and manage a standardized Product Launch framework, coordinating readiness activities across Marketing, Sales, Support, and Legal.
- Establish and manage the system for collecting, synthesizing, and routing market feedback, user research, and competitive intelligence back into the product planning process.
- Define and maintain a consistent set of operational and performance metrics (KPIs) for the entire Product organization.
- Run the regular Product review forums that report performance, highlight risks, and drive strategic portfolio decisions.
- Partner with Engineering and Finance to model resource capacity and inform strategic hiring and portfolio prioritization decisions.
Requirements
- 10+ years of progressive experience in Product Management, Product Operations, Program Management, or a related operational role within a high-growth technology company.
- 5+ years in a senior leadership role, including managing and scaling high-performing operations teams.
- Deep expertise in implementing modern Product Management and Agile development frameworks (e.g., Scrum, Kanban, continuous discovery).
- Exceptional ability to design, document, and enforce governance over complex cross-functional processes.
- Mastery of Product Management tools (e.g., Jira, Confluence, Aha!, etc.) and data visualization tools.
- Proven ability to work effectively across C-suite, Engineering VPs, Marketing VPs, and Sales leaders.
- Bachelor’s degree in Business, Computer Science, or a related quantitative field; MBA or advanced degree is a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
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