Level 2 Support Engineer enhancing technical support for innovative parking management software. Collaborating on installations and resolving complex issues in a hybrid work environment.
About the role
- Technical Support Engineer working on Saviynt's AI-powered identity platform. Support customers by troubleshooting issues and providing technical analysis on production incidents.
Responsibilities
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
- Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Respond and resolve issues within agreed service levels
- Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
Requirements
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
- Minimum 7+ years experience in implementing various IGA solutions
Benefits
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer diagnosing technical inquiries and troubleshooting issues for local partners in the software industry. Collaborating with internal teams for sustainable solutions.
Technical Support Representative providing technical assistance to customers for NI products. Handling support requests and ensuring customer success through effective communication and problem - solving.
Technical Support Representative providing pre - and post - sales support to end users and channel partners in the Philippines. Accurately processing purchase orders and handling inquiries through phone and email.
Technical Support Engineer providing T1/T2 troubleshooting for secure IoT solutions. Collaborating with internal teams and customers for product testing and quality improvements.
Technical Support Engineer providing technical assistance and solutions for Cohesity's data security products. Collaborating with customers and partners in a dynamic, AI - driven environment.
Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
Workplace Support Engineer dedicated to providing seamless IT support and device management at Truvio. Engage with users and oversee device lifecycle while promoting security best practices.
Support Engineer at Heidi Health addressing complex technical customer issues in AI - driven healthcare. Collaborate with teams while ensuring customer satisfaction and product reliability.
Network Support Engineer building and managing a new DevOps team at DXC Technology. Leading troubleshooting and supporting network technologies for a mature enterprise client.