Technicien de support informatique pour accompagner les utilisateurs dans un environnement digital. Assurer le dépannage, l’installation et la maintenance des équipements informatiques.
About the role
- IT Technician providing advanced technical support across IT systems at Saronic Technologies. Responsible for resolving technical issues and system maintenance.
Responsibilities
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
- Assist with network configurations, including routers, switches, firewalls, and VPNs.
- Perform routine system maintenance, including software updates, security patches, and backups.
- Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
- Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
- Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
- Ensure adherence to security best practices, including data protection and access control.
- Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 3+ years of experience in a technical support or similar IT role.
- Proficiency in troubleshooting hardware, software, and networking issues.
- Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with ticketing systems and helpdesk management tools.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
- Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Familiarity with Department of Defense (DoD) or military industry projects.
- Knowledge of autonomous systems or maritime technology.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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