Product Designer focused on enhancing user discoveries and onboarding at Aircall, an AI - powered customer communications platform. Innovating AI experiences and guiding the design team with new tools.
About the role
- Organisational Design Lead enabling business performance through effective organisational systems at Santam. Handling design, optimisation, and embedding of structures and ways of working.
Responsibilities
- Act as a subject matter expert in organisational design, operating models, and organisation effectiveness.
- Lead end-to-end OD engagements using a structured OD process from diagnosis through to implementation planning and monitoring.
- Lead the diagnosis and analysis of organisational structures, roles, reporting lines, accountabilities, and workflows.
- Design and implement fit-for-purpose organisation structures and operating models aligned to business strategy.
- Develop and evaluate future-state design options using structured analysis of costs, benefits, and risks; make recommendations with clear trade-offs.
- Identify and design for interfaces and interdependencies across teams and functions to ensure the structure works end-to-end, not only within a BU.
- Translate business needs into clear operating model and governance requirements, integrating diverse information sources to develop robust solutions.
- Develop and embed organisation design and organisational effectiveness frameworks, principles, and standards across the business.
- Provide change management leadership to support operating model and organisational changes.
- Manage OD workstreams within transformational change programmes, ensuring integration with related initiatives.
- Using structured change methods to build acceptance.
- Partner with HR Business Partners, Change Managers to develop practical implementation and adoption artefacts (narrative, leadership packs, FAQs, comms approach, transition plan), aligned to the change enablement expectations.
- Evaluate the impact and effectiveness of organisational interventions and adjust approaches to optimise outcomes. Support leadership teams in navigating complexity, ambiguity, and change.
- Operate as a trusted internal consultant to senior leaders and line management to make clear design decisions.
- Build internal organisational effectiveness and organisation design capability within HR and the broader business.
- Plan and facilitate workshops, leadership engagements, and diagnostic sessions across multiple levels of the organisation to surface root causes, decision constraints, and competing priorities.
- Identify systemic organisational issues related to culture, leadership, values, and ways of working, and design interventions accordingly.
- Build Org Design capability with HR Business Partners and the business by coaching on methods, tools, and practical application.
- Lead and manage strategic HC and organisational design projects, from conceptualisation through to delivery.
- Deliver initiatives that span enterprise-wide transformation as well as targeted BU-level interventions.
- Build team structure, roles and responsibilities, and ways of working needed to execute OD programmes successfully.
- Strengthen “continuous improvement” by explicitly calling out process optimisation as part of OD interventions.
- Ensure projects are delivered within agreed scope, timelines, and quality standards and are packaged for executive decision-making.
Requirements
- Completed University Degree in Behavioural Science or a related field (e.g. Psychology, Industrial/Organisational Psychology).
- Postgraduate qualification in a related field (advantageous and typical for the level).
- Minimum 5 years’ experience in organisational effectiveness, organisational design, change management, management consulting or performance consulting roles within medium to large organisations with evidence of delivering end-to-end OD/TOM engagements and advising leaders through complex decisions.
- Proven experience operating as an internal or external consultant including executive-level stakeholder engagement.
- Demonstrated experience in leading organisational change and complex, multi-stakeholder projects from diagnosis to implementation planning.
- Experience building OD recommendations supported by cost/benefit and impact analysis.
- Experience influencing and engaging senior leaders; some people or project leadership exposure preferred.
- Exposure to Org Analytics and Structural Assessment and Design tools such as OrgVue will be advantageous.
Benefits
- Santam is committed to diversity, inclusion, and belonging.
- Equal opportunity employer encouraging applications from candidates of all backgrounds.
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