Onsite Operations Underwriting Support Manager – JG7

Posted 4 days ago

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About the role

  • Responsible for maintaining the integrity of the Commercial Underwriting skills and protocols within Operations.
  • Support the Operational Commercial Contact Centers.
  • Engage with relevant stakeholders to identify skills requirements.
  • Review and audit UW decisions and processes against possible exposures in Commercial Operations.

Requirements

  • Minimum of 10 years’ insurance industry experience with meaningful exposure to commercial underwriting.
  • Santam Commercial product training (Advantageous).
  • People management experience (Advantageous).
  • Experience in developing skills or training programmes (Advantageous).
  • Computer literate (MS Office package with strong Excel skill. Competent in navigating AI applications like Copilot).
  • Commercial underwriting knowledge required.
  • Exceptional customer service orientation.
  • Strong coaching and leadership skills.
  • Excellent communication (verbal and written).

Benefits

  • Building and maintaining role mandate requirements.
  • Supporting Line Managers with development journeys aligned to role mandate requirements.
  • Tracking and reporting on Commercial mandate gaps and progress.
  • Tracking and reporting on Commercial skill gaps as informed by BAU processes like QA and TQA trend insights.
  • Structured engagements with development support stakeholders in Operations and the broader SBS business to support Operations’ needs in building underwriting skill.
  • Defining and maintaining Commercial referral processes across the available mandate spectrum in conjunction with the relevant Operations channels.
  • Review and audit UW decisions and processes against possible exposures in Commercial Operations due to skill or process gaps.
  • Engaging with relevant stakeholders to identify skills requirements within the underwriting domain to future proof the business underwriting needs.

Job title

Operations Underwriting Support Manager – JG7

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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