Responsible for maintaining the integrity of the Commercial Underwriting skills and protocols within Operations.
Support the Operational Commercial Contact Centers.
Engage with relevant stakeholders to identify skills requirements.
Review and audit UW decisions and processes against possible exposures in Commercial Operations.
Requirements
Minimum of 10 years’ insurance industry experience with meaningful exposure to commercial underwriting.
Santam Commercial product training (Advantageous).
People management experience (Advantageous).
Experience in developing skills or training programmes (Advantageous).
Computer literate (MS Office package with strong Excel skill. Competent in navigating AI applications like Copilot).
Commercial underwriting knowledge required.
Exceptional customer service orientation.
Strong coaching and leadership skills.
Excellent communication (verbal and written).
Benefits
Building and maintaining role mandate requirements.
Supporting Line Managers with development journeys aligned to role mandate requirements.
Tracking and reporting on Commercial mandate gaps and progress.
Tracking and reporting on Commercial skill gaps as informed by BAU processes like QA and TQA trend insights.
Structured engagements with development support stakeholders in Operations and the broader SBS business to support Operations’ needs in building underwriting skill.
Defining and maintaining Commercial referral processes across the available mandate spectrum in conjunction with the relevant Operations channels.
Review and audit UW decisions and processes against possible exposures in Commercial Operations due to skill or process gaps.
Engaging with relevant stakeholders to identify skills requirements within the underwriting domain to future proof the business underwriting needs.
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