Manage and oversee the daily operations of the assessment team, with a focus on automotive assessments, ensuring that targets are met and assessments are delivered in a timely and efficient manner.
Manage and develop the performance of the assessment team, providing regular feedback, coaching, and training to ensure that staff are delivering high-quality assessments and meeting performance targets.
Ensure that assessments are completed to a high standard and in accordance with company policies and procedures.
Work closely with other departments to ensure that assessments are delivered to clients on time and to their satisfaction.
Manage and develop relationships with clients and insurance brokers, providing regular updates and managing any issues that arise.
Develop and implement processes and procedures to ensure the smooth running of the assessment process.
Conduct regular audits of assessments to ensure quality and compliance.
Manage the budget for the assessment department, ensuring that resources are allocated effectively.
Stay up to date with industry developments and changes in regulations, and ensure that the company is compliant with all relevant requirements.
Requirements
Bachelor's degree in business, finance, automotive engineering, or a related field.
At least 5 years of experience in operations management, preferably in the insurance industry, with a particular focus on automotive assessments.
Experience managing a team of assessors or similar professionals, with a particular focus on automotive assessments.
Experience in staff management, including performance management and staff development.
Experience in budget management and resource allocation.
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