Onsite Living Benefits Claims First Line Manager – Clinical

Posted 1 hour ago

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About the role

  • Provide clinical leadership to a team of Claims Consultants at Sanlam Life and Savings. Ensure high‑quality clinical assessment of complex Living Benefit claims and drive operational efficiencies.

Responsibilities

  • Provide clinical leadership to a team of clinically qualified Claims Consultants
  • Ensure the accurate, consistent, and high‑quality clinical assessment of complex Living Benefit claims
  • Strengthen clinical capability across the team through coaching, mentoring, and continuous professional development
  • Drive operational efficiency by optimising workflows and monitoring performance
  • Uphold clinical governance and adherence to internal policies and regulatory requirements
  • Foster client‑centred decision-making and service excellence
  • Collaborate effectively with internal stakeholders
  • Lead initiatives that improve claim quality, consistency, and overall team performance
  • Conduct performance and competency reviews
  • Provide expert clinical input on functional capacity, impairment, disability and recovery patterns

Requirements

  • Degree in Occupational Therapy or Physiotherapy
  • At least 5 years post-qualification experience, preferably with exposure to functional assessments, return to work planning, or disability management
  • Previous leadership or supervisory experience (formal or informal)
  • Strong clinical reasoning and excellent verbal and written communication skills
  • Experience in insurance, claims assessment, case management, or related fields will be advantageous
  • Exposure to workflow management or operational environments

Benefits

  • Professional development opportunities
  • Health insurance
  • Paid time off

Job title

Living Benefits Claims First Line Manager – Clinical

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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