Provide clinical leadership to a team of Claims Consultants at Sanlam Life and Savings. Ensure high‑quality clinical assessment of complex Living Benefit claims and drive operational efficiencies.
Responsibilities
Provide clinical leadership to a team of clinically qualified Claims Consultants
Ensure the accurate, consistent, and high‑quality clinical assessment of complex Living Benefit claims
Strengthen clinical capability across the team through coaching, mentoring, and continuous professional development
Drive operational efficiency by optimising workflows and monitoring performance
Uphold clinical governance and adherence to internal policies and regulatory requirements
Foster client‑centred decision-making and service excellence
Collaborate effectively with internal stakeholders
Lead initiatives that improve claim quality, consistency, and overall team performance
Conduct performance and competency reviews
Provide expert clinical input on functional capacity, impairment, disability and recovery patterns
Requirements
Degree in Occupational Therapy or Physiotherapy
At least 5 years post-qualification experience, preferably with exposure to functional assessments, return to work planning, or disability management
Previous leadership or supervisory experience (formal or informal)
Strong clinical reasoning and excellent verbal and written communication skills
Experience in insurance, claims assessment, case management, or related fields will be advantageous
Exposure to workflow management or operational environments
Benefits
Professional development opportunities
Health insurance
Paid time off
Job title
Living Benefits Claims First Line Manager – Clinical
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