Inside Sales Representative handling customer inquiries and account management for Sandvik Mining. Engaging in sales activities, customer support, and operational coordination in a flexible remote role.
Responsibilities
Serve as the first point of contact for customer inquiries
Build strong customer relationships as part of the sales and account team
Assess customer needs and route complex issues to appropriate internal resources
Take ownership of customer concerns and ensure commitments are fulfilled
Proactively communicate order updates, backlog issues, and other relevant information
Initiate proactive outreach to existing customers to identify upsell and cross‑sell opportunities
Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings
Participate in onsite customer visits and contribute to account growth strategies
Process sales orders via phone, email, and E‑business platforms
Manage urgent and expedited orders to meet customer delivery timelines
Prepare monthly CSR reports
Maintain commitment to Sandvik’s safety‑first culture
Requirements
Associate degree, college diploma, or equivalent experience
2–5 years of customer service or inside sales experience
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Experience with CRM tools (e.g., Salesforce)
Benefits
health, dental, and disability insurance
401(k) retirement savings plan
opportunities for professional competence development
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