Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
About the role
- Executive Director leading strategic vision and operations for Samsung's Network Division. Overseeing seamless execution, efficiency, and collaboration across teams in the U.S.
Responsibilities
- Lead the strategic vision and execution of Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations for the Networks Division
- Oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success
- Partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering
- Define and implement the long-term vision and strategy for Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations
- Foster strong collaboration and integration among teams
- Drive continuous improvement in processes across all teams
- Manage the P&L for Support & Business Operations
- Identify, assess, and mitigate risks across all projects and operations
- Oversee training activities for customers, GC, and internal teams
- Ensure adherence to quality standards and safety processes
- Develop and maintain comprehensive reporting templates
Requirements
- Bachelor's degree; MBA strongly preferred
- Project Management certification preferred (e.g., PMP)
- 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization
- Deep understanding of the US Deployment Industry
- Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities
- Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights
- Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers
- Strong knowledge of Project/Program management tools, processes, and automation techniques
- Authorized to work in the U.S.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k)
- Employee Purchase Program
- Tuition Assistance (after 6 months)
- Paid Time Off
- Student Loan Program (after 6 months)
- Wellness Incentives
Job title
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