IT Service Technician managing project planning, support ticket resolution, and customer relationships at TELCAT IT SERVICES GmbH. Collaborating with teams and improving IT services for clients based in Germany.
Responsibilities
Holistic project planning and implementation
Handling support tickets in Second Level support (remote and on-site)
Cross-departmental collaboration within the team
Support and development of new and existing customers of the TELCAT Group
Requirements
Completed vocational training in an IT profession
At least 5 years of professional experience in an IT systems integrator / IT service provider
Experience in leading and implementing projects
Strong knowledge in the following areas: installation and maintenance of current Microsoft-based IT systems
Experience with Microsoft 365 cloud solutions
Experience with virtualized environments
Good knowledge of IT security and network infrastructure, including firewalls and endpoint protection
Strong service orientation and communication skills
Benefits
Secure position in a motivated team
Attractive fixed salary
Performance bonus for Managed Services
Modern work equipment (laptop, smartphone)
Ongoing vendor and partner training
Opportunity to actively shape innovative IT topics
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