Program Management Sr Manager at Salesforce overseeing strategic initiatives and facilitating cross-functional collaboration. Leading programs of importance to Salesforce's Global Delivery Center.
Responsibilities
Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements.
Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners.
Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives
Work with other program managers to identify risks and opportunities across multiple projects within the department
Proactively Communicate status, risks, and issues to stakeholders and senior management.
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT.
Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
Ability to build project timelines to plan and lead all aspects of and report progress within the project environment
Work with vendors for handling programs relating to subcontractors
Requirements
8+ years of Program Management experience and 14+ years of overall IT experience
5+years of exposure to Salesforce Projects/Products is a strong asset
Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs
Understanding of resource utilization and worked with strategies to get the right skills for the right projects.
Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
Hands-on experience with PM tools like JIRA / MS Project
Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
Ability to manage multiple projects/ programs and mentor new hires
Benefits
Health insurance
Paid time off
Flexible work arrangements
Professional development
Job title
Senior Manager, Program Management Strategy – Operations
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