Marketing AI & Automation Manager designing and implementing AI - powered improvements across marketing systems for Statista's growth. Collaborating with multiple teams to enhance automated experiences.
About the role
- Principal Researcher focused on product research and insights for Salesforce's AI offerings. Collaborating with cross-functional teams to enhance customer experiences and drive innovation in enterprise software.
Responsibilities
- Scope and drive full research initiatives, including planning, developing, and executing studies
- Managing stakeholders, triangulating data, and translating insights into actions
- Proactively partner with senior management across cross-functional teams, including product, design, engineering, and customer success to identify and advocate for product strategy rooted in data and customer insights
- Conduct strategic, generative, and evaluative research using the appropriate mix of research methods, from large-scale survey design to in-depth interviews
- Synthesize research findings into actionable insights by creating narratives to frame problems and highlight the business value of recommended solutions
- Work on fast-paced and oftentimes ambiguous projects and programs, requiring attention to detail and working within constrained timelines
- Contribute back to the broader Research & Insights organization through mentorship, cultivating and teaching craft and methodology, and facilitating deep collaboration across individuals and teams
Requirements
- 10+ years of experience conducting research in product research, user research, or other technology contexts
- Advanced understanding of research methods (qualitative and quantitative) and best practices
- Familiarity with a broad range of user research tools
- Excellent project management, communication, storytelling, and presentation skills
- Advanced understanding in survey methodologies and tools (i.e. MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R)
- Proven track record influencing product direction and strategy with actionable insights
- Ability to plan, design, execute and communicate both strategic and tactical research engagements
- Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
- Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Benefits
- Comprehensive benefits package including well-being reimbursement
- Generous parental leave
- Adoption assistance
- Fertility benefits
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
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