About the role

AI Adoption Specialist at Multiverse, shifting to strategic enablement. Collaborate with clients to embed generative AI tools into their workflows, enhancing productivity and performance.

Responsibilities

Conduct 1:1 interviews with client teams to identify time-consuming tasks. You’ll translate these "pain points" into hyper-relevant AI use cases.
Act as a "prompter and editor" rather than a traditional writer. You'll use AI to build step-by-step tutorials, record video demos, and draft training materials that connect AI power to daily work.
Lead both individual and group sessions to help users apply generative AI. You’ll be the bridge between "the tool" and "the task."
Support a client’s internal experts to build and share their own use cases, ensuring the AI adoption is sustainable and scalable.
Work in an agile environment where user feedback directly informs our product-market fit.

Generative AI Power-User: You have a broad understanding of LLMs (ChatGPT, Gemini, Claude) and are hands-on in building use cases. You are hyper-aware of hallucination risks and can teach users how to validate output effectively.
AI-Assisted Content Creation: You are a skilled editor who can use AI to generate high-quality prompts, technical tutorials, and documentation quickly.
Data-Informed Decision Making: 3+ years of professional experience using data to drive business decisions. You'll use this mindset to track client uptake and coaching impact.
Dynamic Facilitation: You can command a virtual room, helping users overcome skepticism and build confidence in their own AI abilities.
Stakeholder Management: You are comfortable managing relationships with both the end-users and their managers, ensuring the AI strategy aligns with their team goals.
Strategic Thinking: You understand that AI is only valuable if it solves a business problem. You can speak the language of a Revenue Leader as fluently as an HR Director.
Agile & Product-Minded: You thrive in "Beta" environments. You view friction as a puzzle to solve and are excited to help a new business unit find its footing.

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!