Customer Success Manager supporting clients in telecom and AI solutions. Involves customer development and ensuring excellent experiences.
About the role
- Enterprise Customer Success Manager at GoodData, managing strategic customer relationships and driving analytics platform adoption. Collaborate cross-functionally to deliver value and growth for enterprise accounts.
Responsibilities
- Own the success of a portfolio of enterprise and strategic customers
- Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies
- Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies
- Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic)
- Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities
- Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions
- Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development
Requirements
- 5+ years in customer success, technical account management, or solution consulting in a SaaS environment
- Experience managing enterprise or strategic accounts ideally >$1M+ ARR portfolios with less than 10 accounts
- Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI)
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Proven ability to manage projects independently and work across multiple departments to achieve results
- Highly organized, analytical, and proactive problem-solver
- Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies
Benefits
- Hybrid work environment
- Opportunity to work with a leading cloud-based analytics platform
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