Senior Manager overseeing collections and receivables analytics for Uniphore, a leading AI - native enterprise solution. Driving cash recovery and process improvements in a fast - paced environment.
About the role
- Collector responsible for managing accounts receivable portfolio for Salesforce. Driving cash flow through collection of payments and resolution of billing disputes.
Responsibilities
- Collectors are directly responsible for ensuring that the accounts receivable portfolio is converted into cash, thereby positively impacting Salesforce’s cash flow through their efforts in directly collecting payments from customers.
- Initiate collection reminders via email or phone in accordance with the Invoice Collection and Account Suspension Timeline.
- Demonstrate sound judgment and due diligence in evaluating account solvency and customer willingness to pay.
- Facilitate customer payments by providing required documentation (e.g., invoices, payment instructions).
- Resolve billing disputes in collaboration with Sales Operations, Sales teams, and other internal stakeholders.
- Escalate accounts with significant payment issues to Collections and Sales management.
- Partner with Credit Analysts on financially distressed accounts.
- Negotiate payment plans for distressed accounts and secure approvals per the established approval matrix.
- Perform collection activities in line with Salesforce’s policies and processes, including: Obtaining approval for suspension warnings. Executing account suspensions on delinquent accounts in compliance with policy. Providing suspended account details to the Write-Off and Bad Debt team.
- Contribute to process improvement projects as assigned.
- Deliver reports on the assigned portfolio to Collections management as requested.
- Ensure compliance with all company policies.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- Proficiency in English (verbal and written) + an additional European language (French/German or Spanish)
- Minimum of 2 years of credit collections experience in a high-growth environment (or equivalent).
- Strong customer relationship skills and ability to manage a variety of customer interactions.
- Demonstrated initiative and ability to thrive in a team environment.
- Ability to work independently and manage competing priorities.
- Experience contributing to process improvement initiatives and/or project management.
- Ability to deliver accurate results in a fast-paced, high-growth environment while meeting deadlines.
- Proficiency in Microsoft Office Suite; Salesforce system knowledge is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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