Hybrid Patient Collections Coordinator

at CVS Health

• Job title: Patient Collections Coordinator
• Job type: Full Time
• Experience level: Junior
• Salary: $17 - $28 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Monroeville, United States

About the role

• Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast-paced environment.

Responsibilities

• Follow-up with the patient/guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing
• Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
• Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines
• Contact patient/guarantor and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Requirements

• 1+ years of Healthcare related experience
• Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
• Must be able to commute to the Monroeville, PA office
• Insurance or patient collections experience preferred
• Customer service in a healthcare environment preferred
• Experience working in a healthcare reimbursement system preferred
• Effective customer service skills and experience that shows ability to work in a team environment
• Attention to detail
• Ability to utilize analytical skills
• Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
• Ability to communicate with clientele in a professional manner; both verbally and written

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Benefit solutions that address different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility