Hybrid Agentforce, Data Cloud Architect

at Salesforce

• Job title: Agentforce, Data Cloud Architect
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Milan, Italy

About the role

• Customer-facing architect at Salesforce driving AI and Data Cloud solutions. Engage with customers through technical advisory and hands-on workshops throughout the customer lifecycle.

Responsibilities

• Engage directly with the sales team on our most strategic accounts.
• Lead technical discovery, design, and presentation of Agentforce and Data Cloud solutions.
• Define customer use cases and deliver compelling 1:1 workshops, customized demos, and hands-on POCs/Pilots that showcase the power of our platforms.
• Develop detailed data architectures, provide specific SKU recommendations, and define credit consumption estimations.
• Serve as the deep product expert for Agentforce & Data Cloud, partnering with our global AI & Data teams to bring comprehensive domain expertise to every customer interaction.
• Work closely with Product Management to provide customers with insight into the product roadmap and ensure they have access to the latest innovations, creating a tight feedback loop between our customers and our product strategy.
• Create and deliver comprehensive handover documentation to ensure a seamless transition for the customer to the post-sales and implementation teams.
• Serve as the strategic advisor to guide customers from a successful POC to a full production deployment.
• Monitor initial credit consumption, fine-tuning solutions for optimal performance and providing guidance on updating the consumption plan as needed.
• Develop and deliver one-to-many customer support motions (e.g., webinars, office hours) to scale knowledge and best practices.
• Work closely with our most strategic partners, enabling them to build their own expertise and scale the activation of Agentforce and Data Cloud across the ecosystem.
• Ensure long-term customer success by managing the transition to other internal teams (Field Delivery Experts, Professional Services, Customer Success Managers) at the appropriate time.

Requirements

• 5+ years of experience in a customer-facing technical role such as a Solution Architect, Sales Engineer, or Technical Architect.
• Previous experience in the Salesforce ecosystem is a plus.
• Deep, proven hands-on experience with Salesforce Data Cloud, including data modeling, ingestion, and identity resolution.
• Demonstrated ability to lead technical pre-sales cycles, including delivering workshops, demos, and POCs.
• Strong understanding of data integration patterns, APIs, and data governance principles.
• Excellent communication, presentation, and stakeholder management skills, with the ability to build trust and influence both technical and business audiences.
• A passion for innovation and a deep curiosity for artificial intelligence and business automation.
• Willingness to complete a mandatory 6-week intensive training program alongside our Forward Deployed Engineers.
• Fluency in English and Italian.

Benefits

• Flexible work arrangements
• Professional development