Senior AWS Cloud Architect responsible for cloud operations and engineering for U.S. Air Force. Leading cloud - native solution design, implementation, and security with cross - functional teams.
About the role
- Customer-facing architect at Salesforce driving AI and Data Cloud solutions. Engage with customers through technical advisory and hands-on workshops throughout the customer lifecycle.
Responsibilities
- Engage directly with the sales team on our most strategic accounts.
- Lead technical discovery, design, and presentation of Agentforce and Data Cloud solutions.
- Define customer use cases and deliver compelling 1:1 workshops, customized demos, and hands-on POCs/Pilots that showcase the power of our platforms.
- Develop detailed data architectures, provide specific SKU recommendations, and define credit consumption estimations.
- Serve as the deep product expert for Agentforce & Data Cloud, partnering with our global AI & Data teams to bring comprehensive domain expertise to every customer interaction.
- Work closely with Product Management to provide customers with insight into the product roadmap and ensure they have access to the latest innovations, creating a tight feedback loop between our customers and our product strategy.
- Create and deliver comprehensive handover documentation to ensure a seamless transition for the customer to the post-sales and implementation teams.
- Serve as the strategic advisor to guide customers from a successful POC to a full production deployment.
- Monitor initial credit consumption, fine-tuning solutions for optimal performance and providing guidance on updating the consumption plan as needed.
- Develop and deliver one-to-many customer support motions (e.g., webinars, office hours) to scale knowledge and best practices.
- Work closely with our most strategic partners, enabling them to build their own expertise and scale the activation of Agentforce and Data Cloud across the ecosystem.
- Ensure long-term customer success by managing the transition to other internal teams (Field Delivery Experts, Professional Services, Customer Success Managers) at the appropriate time.
Requirements
- 5+ years of experience in a customer-facing technical role such as a Solution Architect, Sales Engineer, or Technical Architect.
- Previous experience in the Salesforce ecosystem is a plus.
- Deep, proven hands-on experience with Salesforce Data Cloud, including data modeling, ingestion, and identity resolution.
- Demonstrated ability to lead technical pre-sales cycles, including delivering workshops, demos, and POCs.
- Strong understanding of data integration patterns, APIs, and data governance principles.
- Excellent communication, presentation, and stakeholder management skills, with the ability to build trust and influence both technical and business audiences.
- A passion for innovation and a deep curiosity for artificial intelligence and business automation.
- Willingness to complete a mandatory 6-week intensive training program alongside our Forward Deployed Engineers.
- Fluency in English and Italian.
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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