Principal Business Analyst at Fidelity focusing on cutting - edge AI and technology product development. Collaborating with teams to deliver prototypes and innovative solutions in a dynamic environment.
About the role
- IT Vendor Management Analyst responsible for managing the lifecycle of IT vendors including procurement and performance monitoring. Requires strong skills in documentation, communication, and analytics.
Responsibilities
- The IT Vendor Management Analyst is responsible for supporting the full lifecycle of third-party IT vendors, including procurement, onboarding, contract administration, performance monitoring, SLA reporting, issue management, and coordination between internal teams and suppliers. The role requires strong documentation, communication, and analytical skills, as well as the ability to work with cross-functional stakeholders.
Requirements
- ** Required Skills & Qualifications**
- 1–5 years of experience in vendor management, procurement, business analysis, project coordination, operations, customer success, or related field
- Strong understanding of SLAs, KPIs, and performance reporting
- Ability to read contracts (MSA, SOW, SLA) at a business-operations level
- Strong communication and stakeholder management skills
- Excellent documentation skills (SOPs, trackers, reports)
- Good analytical ability; strong Excel/Google Sheets ability
- Familiarity with procurement or CLM tools (Ariba, Coupa, SAP, Oracle, ServiceNow) is a plus
- Basic understanding of cybersecurity and data privacy requirements is a plus********Competencies**
- Highly organized with strong attention to detail
- Strong follow-up and task ownership
- Problem-solving mindset
- Ability to handle multiple vendors simultaneously
- Professional resilience under pressure
Benefits
- Free Gourmet Tea & Coffee on the house
- Pickup and drop cab facility for up to 40kms from office location
- Extensive mediclaim benefits**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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