Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.
About the role
- Application Support Analyst providing essential technical support for software issues in the automotive finance industry. Collaborating with teams to resolve issues and improve processes.
Responsibilities
- Provide technical support to end-users by responding to inquiries, diagnosing and troubleshooting software application issues promptly.
- Collaborate with the development team to investigate and resolve complex technical issues.
- Analyze and document reported issues, including gathering detailed information and replicating the problem, to facilitate efficient problem resolution.
- Maintain accurate records of support activities and track progress using a ticketing system.
- Develop and maintain knowledge articles, troubleshooting guides, and FAQs to enable self-service support for end-users.
- Assist in testing new software releases, patches, and updates before deployment.
- Participate for 24/7 on call support with other team members.
- Participate in regular team meetings and contribute to the continuous improvement of support processes and procedures.
- Identify opportunities for process automation and provide suggestions to streamline support operations.
- Stay up-to-date with the latest industry trends and technologies to enhance technical skills and contribute to the team's knowledge base.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 to 5 years experience in application support domain.
- Solid understanding of software applications and technologies.
- Familiarity with SQL databases and the ability to write complex SQL queries.
- Excellent problem-solving skills with a logical and analytical mindset.
- Strong interpersonal and communication skills, both written and verbal, to interact effectively with end-users and team members.
- Ability to work independently and collaborate effectively within a team-oriented environment.
- Proactive attitude towards learning and acquiring new technical skills.
- Experience with customer support or technical support roles is a must.
- Certifications related to application support or relevant technologies are advantageous.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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