Technical Support Engineer providing customer support and technical guidance for MS2 software. Leading issue triage and collaborating with engineering to ensure high - quality outcomes.
About the role
- Senior Product Support Engineer impacting product development through engineering and ILS in various sectors. Focused on driving innovations and managing the establishment of a branch.
Responsibilities
- Apply, identify, and implement improvements in RAMS, ILS, and Integrated Product Support (IPS) within product development or engineering
- Work on the development of Industry 4.0 systems, autonomous driving functions, or other connected systems
- Shape innovations and technology development in our customers' product development by leveraging IPS engineering expertise and business acumen
- Actively influence the transformation of current technical products and processes into product-and-service combinations in a connected world
- Analyze and improve customers' system lifecycles and plan and implement solutions together within the project team
- Advise and support the integration of expanding AI, increasing software scope, and sustainability requirements into products and the growing connectivity of the ecosystem
- Provide pragmatic, hands-on support during the transformation to modern ways of working
- Develop and deliver customer-tailored trainings and workshops as part of capability building
- Enable and manage the integration of product lifecycle requirements into the product development process by designing processes and methods
- Assume overall operational leadership and further development of a branch with profit-and-loss responsibility
- Provide technical and disciplinary leadership of employees and manage personnel development
- Ensure quality standards and prepare proposals and cost estimates
- Actively maintain and expand customer relationships
Requirements
- Master’s degree in a scientific or engineering discipline
- At least 5 years of practical and project leadership experience in industry or consulting
- Experience in preparing maintenance analyses, lifecycle cost assessments, and reliability studies
- Familiarity with analyses and implementation of product support dependencies within development
- Strong understanding of the overall product development process
- Excellent presentation and communication skills and a confident presence when interacting with customers and suppliers
- Innovative drive and a strong service mentality for solution-oriented and proactive thinking and acting in the interest of our customers
- Proficient with modern collaboration IT systems and possessing strong interpersonal and teamwork skills
- Familiarity with Systems Engineering and MBSE approaches in the context of INCOSE
- Good commercial/business understanding and self-motivation to quickly learn new topics and pursue continuous learning
- Willingness to undertake regular multi-day domestic and international business travel
- Very good German and good English language skills
- Class B driver’s license
Benefits
- 30 days of vacation plus additional days off on Christmas Eve and New Year's Eve
- Flexible work arrangements
- Option to work remotely
- Company events across locations
- Significant scope to shape your role
- Exciting development and career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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