Senior Manager leading third - party incident response at Huntington. Driving strategic oversight and guiding teams through complex cyber investigations.
About the role
- Housing Services Manager responsible for managing tenant relations and support services in affordable housing. Contributing to the strategic plan and operational efficiency in Vancouver's diverse community.
Responsibilities
- Supports the implementation of the organization’s strategic plan and proactively provides input
- Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization
- Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies
- Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants
- Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs
- Continually evaluates and improves on existing services through research and obtaining best practices in the sector
- Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management
- Ensures that the housing projects comply with the Residential Tenancy Act , Strata Property Act , BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations
- Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities
- Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team
- Schedules and organizes staff to work on the housing project
- Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan
- Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed
- Promotes and champions safety and well-being at the workplace
- Provides oversight to the tenancy processes: Checks in with the team regarding orientation and move-in/move-out
- Supports the interview and approval processes for tenants
- Creates and serves notices to tenants
- Follows up on tenant arrears, disputes, and evictions
- Attends hearings on tenant matters as required
- Receives and documents feedback from tenants
- Responds and takes action on issues and complaints from tenants
- Facilitates and supports the tenant council
- Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
- Maintains the financial administration of the housing project
- Reviews invoices and payments
- Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support
- Audits and improves on monthly rent collection process to ensure efficiency
- Monitors and verifies tenant payments; reports on payment discrepancies
- Prepares, monitors, and reports on monthly finances and accruals to the Finance Department
- Prepares annual operating budgets and exercises expenditure controls
- Compiles data for reporting; summarizes and analyzes monthly data indicators
- Performs other related duties as assigned by the Director
Requirements
- Post-secondary degree or certification in Real Estate, Finance, Economics, or business administration
- minimum of 5 years’ related work experience in property management or equivalent combination of education and experience.
- Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations
- Knowledge of BC Housing Management Commission programs are an asset
- Knowledge of community and social service programs for vulnerable populations is an asset
- Knowledge of building maintenance is an asset
- Knowledge of YARDI is an asset
Benefits
- paid time off ‘monthly wellness days’ (up to 12 days per year)
- additional agency holidays (2 additional statutory holidays)
- 4 weeks annual vacation (starting) and up to 7 weeks (maximum)
- company-funded pension (GRRSP)
- extended health & dental plan
- employee & family assistance programs
- access to wellness programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Product Group Manager developing and implementing strategic direction for the ACH product group at Huntington. Overseeing product life cycles and collaborating with internal teams.
District Manager overseeing multiple Zales jewelry stores in Alabama and Florida. Leading store operations, team development, and strategic initiatives for business growth.
Sr. Manager, Merchandising at Crocs, Inc. leading Family and Fashion Athletic Specialty channels. Responsible for developing seasonal assortments and strategies grounded in consumer and business insights.
Visual Merchandising Manager at HEYDUDE leading North American wholesale VM efforts. Developing merchandising solutions, managing budgets, and collaborating with teams for effective execution.
Manager overseeing safety and compliance at Warwickshire Oil Storage Terminal. Ensuring operations, managing staff, and liaising with authorities for HSEQ compliance.
General Manager overseeing all staff, sales, budgets, and operations for EverLine Coatings. Leading the field training and support functions in Farmington Hills, MI.
Manager of Internal Controls at Mondelēz optimizing internal control processes for North America. Leading team and advising senior management on controls and compliance strategies.
Senior PMO Manager at Capgemini Invent leading complex projects and organizational transformations through strategic project management and collaboration with stakeholders.
Manager Conseil driving Operations & Product Services and Digital Transformation at Capgemini. Leading teams and optimizing employability for top clients in Brest, France.