Manager of Performance Call Systems focusing on scalable outbound and inbound call strategies. Responsible for optimizing performance and unit economics in a technology - enabled call center.
About the role
- Senior PMO Manager at Capgemini Invent leading complex projects and organizational transformations through strategic project management and collaboration with stakeholders.
Responsibilities
- Lead and manage large-scale, high-visibility projects and transformation initiatives from conception through delivery
- Develop comprehensive project strategies, roadmaps, and execution plans for complex organizational changes
- Drive cross-functional collaboration across multiple departments, stakeholders, and external partners
- Establish project governance frameworks and ensure adherence to organizational standards and methodologies
- Design and implement PMO processes, standards, and best practices across project portfolios
- Develop and maintain project management methodologies, templates, and documentation standards
- Provide portfolio oversight, resource allocation, and strategic project prioritization
- Establish project metrics, KPIs, and reporting mechanisms for executive leadership visibility
- Build and maintain strong relationships with C-level executives, department heads, and key stakeholders
- Communicate project status, risks, and recommendations to executive leadership and steering committees
Requirements
- 8+ years of project management experience
- At least 5 years in senior management roles
- Proven track record of successfully delivering large-scale projects (>$5M budget, multi-year duration)
- Background in digital transformation, ERP / CRM implementations, or large IT initiatives
- Previous consulting or professional services experience
- Extensive experience in organisational transformation and change management initiatives
- Bachelor's degree in Business Administration, Engineering, or related field; Master's preferred
- Advanced proficiency across MS Excel, Project and Jira (agile Project Management and workflow configuration and reporting)
- Proven ability to influence and lead without direct authority
- Experience with budget management, financial analysis, and resource optimization
- Risk management expertise with ability to anticipate and mitigate project risks
Benefits
- Flexible work arrangements
- Professional development programs
- Health insurance
- Safe and inclusive environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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