Manager of Performance Call Systems focusing on scalable outbound and inbound call strategies. Responsible for optimizing performance and unit economics in a technology - enabled call center.
About the role
- Manager Conseil driving Operations & Product Services and Digital Transformation at Capgemini. Leading teams and optimizing employability for top clients in Brest, France.
Responsibilities
- Develop and maintain the offering roadmap (vision, execution plan and transformation).
- Anticipate and optimize team members' employability in coordination with ecosystem stakeholders.
- Lead the offering community to foster team spirit and encourage engagement.
- Actively participate in pre-sales phases (bid management) in collaboration with Sales Engineers to capture new opportunities and contribute to business growth.
- Manage staffing and support skills development (training, certifications, reskilling, job rotation...).
Requirements
- You have at least 10 years of proven experience in IT and project management.
- As a project leader, you are recognized for your ability to rally teams and deliver on commitments.
- A true leader, you possess strong interpersonal skills and work successfully in partnership with clients.
- Talent management & development: ability to support team members, manage staffing, promote skills development and lead the internal community.
- You support clients across multiple aspects of their information systems, from technical choices to organizational design.
Benefits
- Company-wide benefits: enjoy a range of advantages such as an employee share ownership plan, referral bonuses, meal vouchers, and various social and cultural activities offered by the Works Council (CSE).
- Parental support measures, such as the option for 90% part-time work during school holidays.
- Work-life balance, including the possibility to work remotely (in France and internationally), as well as health and well-being provisions (support hotline, dedicated platform...).
- Join engaged networks such as Women@Capgemini, Parents@Capgemini, OUTfront or CapAbility, and work within an EDGE+ certified environment recognized by the Bloomberg Gender Equality Index.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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