Manager of Technical Services overseeing IT Operations and technology implementation at Ryder. Leading a team to deliver scalable IT service solutions while maintaining operational excellence.
Responsibilities
Provides leadership and expertise associated with the definition, selection, implementation, and ongoing support for technologies leveraged by Ryder
Drives Operational Excellence through their team and across IT
Develops and executes strategy to improve the design, implementation, support, and reporting of processes and technologies
Ensures successful delivery of 24x7x365 IT services
Leads technical operations for on-premises infrastructure
Oversees hybrid cloud integration and migration initiatives
Manages lifecycle of infrastructure assets
Implements disaster recovery and business continuity strategies
Drives performance optimization and capacity planning for compute, storage, and network resources
Collaborates with architects, SMEs, and PMs to support business projects requiring Infrastructure & Operations services
Requirements
Bachelor's degree required
Minimum of 5 years experience in Information Technology required
Minimum of 3 years experience in providing IT Operations support required
Experience of IT Operations technologies and processes including endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSM
Background in IT Security, specifically IT Risk, Vulnerability Management, and system best practices
Proven experience in a technical support group and working with technical Project Management
Understanding and experience with the delivery of IT Operations services
Benefits
comprehensive health and welfare benefits to include medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
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