Customer Aftermarket Value Stream Manager overseeing Pratt and Whitney Small Engines PW800 Aftermarket Program. Leading contract management, performance, and customer satisfaction efforts for a hybrid role in the aerospace sector.
Responsibilities
Lead a small engines aftermarket/sustainment program to ensure adherence to program plans, schedules, and sustainment plans under their responsibility and recommend adjustments where needed.
Provide timely communication with customers, team members, and executives.
Responsible for the overall customer relationship, satisfaction, and aftermarket business performance.
Indirectly lead a matrixed value stream Program Management Team (PMT) including contracts, engineering, quality and operations.
Establish milestones, develop, and own program plans, schedules, budgets, and monitor allocation of resources.
Provide input to business growth strategies.
Provide input to strategic planning efforts for sustainment programs.
Lead continuous improvement initiatives to optimize efficiency and quality.
Participate in the negotiation of contracts and contractual changes, including coordinating preparation of proposals, business plans, proposal work statements, specifications and financial conditions of contracts to ensure compliance to protect the organizations' interests.
Communicate program activity, and status to internal and external stakeholders.
Requirements
Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Experience managing products or programs, and direct customer engagement
Experience with ECS (Engine Control Systems) products, including design, integration, lifecycle management
Experience influencing large, cross-functional or matrixed teams across multiple disciplines and geographies
Experience with RTX Lifecycle Management Program (RLPM)
Ability to travel as necessary for the role.
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Job title
Senior Manager, Commercial Aftermarket Program Manager
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