Customer Support Supervisor overseeing customer support team performance in a global growth engine for commerce. Ensuring high - quality service delivery across multiple channels.
About the role
- Customer Service Representative for RS Group providing support in Hungarian. Resolving inquiries and maintaining customer satisfaction in a hybrid work environment.
Responsibilities
- Step into a dynamic position where you become the frontline hero, swiftly resolving customer issues with speed and effectiveness.
- Answer inbound calls and provide real-time support on Live Chat and via e-mail.
- Beyond transactions, your interactions contribute to an outstanding customer service experience, reinforcing our commitment to excellence.
- Be dedicated to exceeding expectations and pushing the boundaries of service standards – your role goes beyond tasks; it's about creating lasting positive impressions with every customer interaction.
Requirements
- Fluent level of Hungarian language and good command of written and spoken English
- Experience in dealing with customers either face-to-face or via phone
- Excellent communication and interpersonal skills
- Ability to adapt to the changing environment
- Ability to work under time pressure
- Computer skills (Microsoft applications, SAP knowledge is an advantage)
Benefits
- Private Medical Care : Your health is important to us. Access comprehensive private medical care to keep you in the best shape.
- Subsidy for Multisport Card : Embrace an active and healthy lifestyle with our subsidy for a Multisport card, supporting your holistic well-being.
- Lunch Card : Savour the convenience of a lunch card, making your workdays more enjoyable.
- Holiday Allowance: Take advantage of a holiday allowance when you decide to recharge and rejuvenate by taking two consecutive weeks off.
- Employee Referral Scheme : Connect and flourish within our internal referral program. Your network becomes a catalyst for personal and professional growth, and you'll be rewarded for it.
- Partially Subsidized English Language Lessons : Broaden your horizons and enhance your skills with partially subsidized foreign language lessons. We support your journey to acquire new language skills.
- Quarterly Bonus : Your commitment deserves recognition. That’s why we reward your achievements with a quarterly bonus — celebrating your impact and success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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