Rootly is an incident management platform on Slack that helps automate manual admin work during incidents.
Leading companies such as NVIDIA, Squarespace, Canva, Grammarly, OpenSea, Figma, and countless others trust Rootly to build a consistent incident response process.See why they rate us 5 stars on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews

Rootly

Browse and apply for open jobs at Rootly.

platform-engineer

Rootly is a leading incident management platform that provides a comprehensive set of tools for modern on-call response and incident resolution. Their platform offers features like automated incident response, integrations with popular tools such as Slack and Jira, and AI-driven insights for faster incident resolution. Rootly is designed for a variety of organizations, from start-ups to large enterprises, aiming to streamline incident management processes and ensure industry best practices. Focusing on ease of use and powerful automation, Rootly helps organizations of all sizes improve their incident response time and efficiency.

Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. Leading companies such as NVIDIA, Squarespace, Canva, Grammarly, OpenSea, Figma, and countless others trust Rootly to build a consistent incident response process.See why they rate us 5 stars on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews

• Own the vision, strategy, and roadmap for Rootly’s infrastructure and developer platform
• Build and lead a high performing Platform Engineering organization that may include SRE, infrastructure, DevEx, and internal tooling
• Establish a culture where reliability, performance, and developer experience are non negotiables
• Act like an owner, spotting problems early, mobilizing teams, and driving solutions from concept to completion
• Architect a highly available, redundant, and scalable infrastructure foundation
• Lead capacity planning, cost management, performance tuning, and long term infrastructure scaling
• Drive operational maturity through infrastructure as code, declarative infrastructure, configuration management, and repeatable automation
• Enable product engineers to move extremely quickly by optimizing local dev environments, ephemeral cloud environments, fast CI and CD, and reliable canaries
• Provide tooling that abstracts infrastructure complexity and removes friction from development
• Ensure every engineer can ship confidently, frequently, and safely
• Own platform wide SLOs, SLIs, and error budgets and use them to drive prioritization
• Oversee observability tooling, monitoring, alerting, and incident response processes
• Partner with product engineering teams to ensure services meet reliability and performance goals and to improve runbooks and postmortems
• Drive high quality execution with urgency while balancing long term bets with tactical wins
• Raise the bar and inspire engineers to think bigger, move faster, and deliver exceptional results
• Collaborate closely with Product, Engineering, and leadership to align platform investments with company strategy
• Recruit, mentor, and develop top tier platform engineers and create a culture of excellence

Head of Platform Engineering

Founding leader of Platform Engineering at Rootly, shaping reliable incident management infrastructure. Building and leading teams to ensure high performance and operational maturity in a fast-growing environment.

• Embed with product teams to enhance observability, reliability, and performance of their services.
• Own our CI/CD pipelines, observability tooling, monitoring systems, and incident response processes.
• Build tools and automation to eliminate manual toil, improve engineering velocity and developer experience, and improve system reliability.
• Collaborate deeply across engineering to understand systems at the code level and surface cross-cutting reliability, performance, and scaling concerns early.
• Architect and scale our infrastructure, ensuring best-in-class performance, availability, and operational excellence.
• Drive capacity planning efforts to ensure our infrastructure is resilient and scalable as we grow.
• Define and manage SLOs and error budgets in partnership with Engineering teams who own production services.
• Act as a strong voice for reliability, performance, and scalability across the engineering organization.

Senior Platform Engineer

Senior Platform Engineer at Rootly building infrastructure for incident management and enhancing system reliability. Collaborate with product teams to drive performance and scalability of services in a high-impact environment.

security-engineer

• Craft security solutions that not only meet high standards but also delight our developers and customers alike.
• Be an integral part of key security initiatives such as identity and access management, vulnerability management, incident response, security control implementation, and infrastructure security.
• Foster close collaboration with engineering teams, ensuring the delivery of secure, highly reliable, and scalable solutions to our valued customers.
• With our rapidly growing customer base, you will contribute to solving intriguing technical challenges, helping scale our product to meet increasing demand.
• Participate in our team's on-call rotation, promptly addressing and resolving security issues as they arise.

Senior Security Engineer

Security Engineer contributing to security initiatives for incident management platform at Rootly. Collaborating cross-functionally to ensure reliable and scalable security solutions.

general-counsel

• Act as the primary legal advisor to GTM and executive leaders on customer, partner, including MSAs, SOWs, and enterprise procurement contracts
• Lead negotiation of complex, high-value commercial deals and define negotiation strategy to balance speed, growth and legal risk
• Draft and redline standard templates and negotiation playbooks for Sales and RevOps; maintain a delegation matrix and exception approval workflows
• Own service delivery and uptime terms: draft and negotiate SLAs, SLOs, service credits, incident management, change control and remedies tied to service levels, and ensure alignment with SRE/Product on feasibility and operational risk
• Counsel on data processing, privacy, security, and cross-border data transfer clauses in commercial contracts in partnership with Security and Privacy teams
• Provide legal guidance on vendor and procurement agreements, including cloud service, subcontractor and third-party integration contracts
• Support HR on employment and contractor matters, including employment agreements, independent contractor agreements, equity plans, terminations, restrictive covenants, immigration/relocation and employment law compliance across Canada and the US
• Build and maintain contract lifecycle and legal operations capabilities - turnaround SLAs for redlines, approval flows, standard clauses, and training for commercial teams
• Surface commercial risk trends, produce concise reporting and guidance on recurring negotiation points, and work cross-functionally to remediate systemic risk
• Provide timely, practical legal advice in a fast-paced environment and help the business scale while protecting company interests

Commercial Counsel

Commercial Counsel specializing in commercial contracting and negotiations at Rootly. Advising on customer agreements and leading negotiations for high-value deals while ensuring compliance.

support-engineer

• Managing incoming requests and inquiries from customers which includes analyzing, prioritizing, and troubleshooting technical inquiries.
• Taking ownership of customer issues reported, see problems through to resolution.
• Providing prompt and accurate feedback to customers.
• Escalate complex technical issues to the appropriate teams while ensuring clear and timely communication with clients.
• Provide exceptional technical support to our B2B clients via various channels, including email, phone, chat, and remote desktop assistance.
• Gather and provide feedback to the product development team based on client insights and recurring technical issues.
• Stay up-to-date with product updates and industry trends to enhance your technical expertise and contribute to improving our support processes.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist clients and the internal team.

Technical Support Engineer

Technical Support Engineer solving technical inquiries in a hybrid setting at Rootly. Managing customer requests and providing exceptional support for B2B clients.

Rootly

About the company

Open jobs

5 jobs found

Head of Platform Engineering

Rootly

Senior Platform Engineer

Rootly

Senior Security Engineer

Rootly

Commercial Counsel

Rootly

Technical Support Engineer

Rootly