Hybrid Field Service Engineer – Industrial Drive Systems

at Rockwell Automation

• Job title: Field Service Engineer – Industrial Drive Systems
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brisbane, Australia

About the role

• Field Service Engineer providing support and service for industrial drive systems at Rockwell Automation. Involves travel, troubleshooting, and on-site installations in Brisbane and Sydney.

Responsibilities

• Attend to field service work.
• Provide technical assistance and field service to customers by performing one or more of the following things.
• Engineering assistance application, programming specifications, etc.
• Field service installation start-up integration, system optimization, maintenance, and warranty implementation.
• Troubleshoot hardware and software problems at customer site
• Provide customer coordination of RA products and systems by performing the following function.
• On-site analysis and specification preparation.
• Hardware configuration – system and product application.
• Programming assistance.
• Project coordination between customer, OEM sales, product division, etc
• Technical support – field start-up, integration and maintenance.
• Documentation

Requirements

• Hold a valid Australian electrical license.
• Additional tertiary education or university degree is highly advantageous.
• 5+ years engineering and/or field experience
• Proven experience with industrial drive systems, including VSD/VFD, LV/MV AC Drives (preferably Rockwell Automation / Allen Bradley)
• Strong communication skills with the ability to convey technical concepts clearly.
• Capability to deliver technical presentations to both internal teams and external customers.
• Skilled in building and maintaining relationships with key customers and stakeholders.
• Demonstrated active listening & teamwork skills
• Professional, enthusiastic, customer-focused, and a strong team player.
• Results-driven with a collaborative mindset.

Benefits

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• ... and other local benefits!