Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Customer Care Advocate providing exceptional service and resolving customer issues in hybrid role. Collaborating in a diverse environment to enhance customer satisfaction with Rockwell Automation.
Responsibilities
- Support customer orders for credits and returns through email, SAP, or phones.
- Facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and accounts receivable discrepancies to meet urgent customer demands.
- Identify trends through analysis and escalate to the appropriate channels.
- Collaborate with Specialists and Business Process Owners to identify best practices.
- Work with multicultural customers and teams.
- Participate in hybrid work arrangements while supporting the Americas Region and Global Projects.
Requirements
- At least 3 years of relevant experience.
- Fluency in English, with Spanish and Portuguese as a desired additional skill.
- Experience assisting customers through chat and email support, analytical oriented.
- Experience handling support requests from a variety of different channels based on urgency.
- Proficiency in navigating multiple business systems and processing requests.
- Excellent verbal and written communication skills.
- Excellent interpersonal, analytical and communication skills.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm.
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program.
- Personalized wellbeing programs through our OnTrack program.
- On-demand digital course library for professional development... and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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