Technical Support Analyst providing remote support for system users and performing technical assistance for various ERP systems. Engaging with users through multiple communication channels and maintaining system quality.
About the role
- Developer Support Technician managing daily operations in the Mission Control Centre for live game operations. Responsible for technical support and incident management for customer requests in a remote setting.
Responsibilities
- Daily operations of the MCC, including monitoring live services
- Managing incident response and ensuring optimal performance
- Be responsible for customer requests and tickets
- Create, refine, and follow policies for incident management
- Diagnose and troubleshoot issues
- Operating our customer’s games on their behalf
Requirements
- Experience in a customer facing role
- Ability to think clearly in high-stress situations
- Strong analytical mindset
- Demonstrated capability in essential technical tasks
- Familiarity with help desk/ticketing software (e.g., Zendesk, Pylon, Jira)
- Experience writing technical documentation and runbooks
Benefits
- Private Pension via Salary Sacrifice
- Optional Private Medical, Dental, and Vision Coverage
- Enhanced Annual Leave
- Annual Research Credit
- Professional Development
- Family Friendly: 6 weeks full of Maternity, Paternity, and Adoption Leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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