Responsable du processus de gestion des devis de pièces de rechange chez GE Power Conversion & Storage. Gérant une équipe et optimisant le service client dans un environnement technique.
About the role
- Manage ambulatory practice focused on operational efficiency and quality patient care. Lead a diverse, professional team while ensuring compliance with healthcare standards.
Responsibilities
- Responsible for the management of an ambulatory practice
- Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance
- Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team
- Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice
- Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary
- Establishes and maintains efficient and responsive patient flow system
- Schedules and facilitates regular office meetings with providers and office staff
- Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions
- Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice
- Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance
- Oversees maintenance of patient records, including storage and transfer
- Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department
- Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes
- Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice
- Manages clinical staff in collaboration with the site medical director and or nurse manager
- Ensures initial new employee and annual staff mandatories are completed and tracked for compliance
- Conducts timely and thorough employee end-of-probation and annual performance appraisals
- Performs weekly input and review of payroll in electronic payroll systems
- Manages and approves staff requests for time off and overtime
- Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice
- Oversees performance management and corrective discipline processes as needed
- Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff
- Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns
- Defines expectations for patient satisfaction and lives the brand for UR medicine
- Monitors charge reconciliation process, including production of weekly reports
- Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters
- Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
- Develops cost reduction and expense management initiatives in collaboration with site medical director
- Hold staff accountable for target achievement
- Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists
- Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance
- Oversees the bi-annual inventory process
- May assist clinic/practice with oversight of revenue generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs
- Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach
- Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
- Oversees completion and submission of quality reports
- In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting
- Ensures compliance with standard, HIPAA, OSHA and JCAHO policies
- Develops and trains/practices for emergency and disaster planning protocols
- Understands and enforces patient rights and organizational ethics philosophies
- Attends monthly meetings per department requirements
- Acts as liaison with property managers to manage and address issues with property/facility
- Administers CME benefits and provides monthly reports to providers
- May serve as eRecord superuser
- May participate on ambulatory committees to review best practices
- Other duties as assigned
Requirements
- Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years' healthcare management required
- Bachelor's degree preferred
- Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
- Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
- Microsoft Outlook email skills preferred
- Electronic filing skills preferred
- Typing skills preferred
- Intermediate proficiency with Microsoft Word and Excel preferred
- Notary License within 1 year preferred
Benefits
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
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