Customer Support Representative managing client inquiries at ECO Schulte, addressing concerns, and ensuring satisfaction through efficient service.
About the role
- Family Support Specialist helping families access early intervention services in Montana. Coordinating evaluations, facilitating family assessments, and ensuring timely service delivery within the EI system.
Responsibilities
- Function in intake and/or ongoing coordinator role.
- Assist with eligibility determination, including referral, intake and eligibility determination activities.
- Conduct family assessments, including interviewing the family.
- Collect information on the child’s development, including observations of the child.
- Coordinate evaluations and assessments.
- Inform parents of their parental rights.
- Assist parents of eligible children in planning, meeting, developing, implementing, and reviewing an Individualized Family Service Plan (IFSP).
- Collect family’s insurance or Medicaid information to facilitate coordination of benefits and services.
- Maintain accurate, complete, and timely electronic and paper file records.
- Conduct referrals and other activities to assist families in identifying available services and providers.
- Monitor delivery of services to ensure the services are provided timely and in accordance with the IFSP.
- Facilitate a transition plan for children exiting Part C.
- Perform child find and provider recruitment activities.
- Coordinate and monitor delivery of available services.
- Inform families of available advocacy services.
- Communicate and coordinate services with medical and health providers.
- Facilitate development of a transition plan into, within and from the EI system, including transition to Part B special education, preschool, or other community services as appropriate.
- Assure families are informed of rights, options, and role in the EI process.
- Comply with all standards to assure health and safety of all staff and clients served.
Requirements
- Minimum of Bachelor’s degree in one of the following: Early Childhood Special Education, Early Childhood Education, Elementary Education, Child/Human Development, Social Work, Public Health, Sociology, Nursing, Psychology or other State approved degree.
- Meet provider enrollment qualifications for a Family Support Specialist.
- Demonstrate leadership qualities, ability to work as part of a team, and effective communication skills.
Benefits
- Health, dental, and vision insurance.
- Life insurance.
- Mileage reimbursement.
- Tuition reimbursement.
- Paid Time Off and Sick Time Pay.
- Flexible Spending Account (FSA).
- Advancement opportunities.
- 401k with company match.
- Employee discounts with various vendors.
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