Coordenador das dark stores do Zé Delivery na Nidos Logística. Garantindo eficiência na operação e supervisão das equipes responsáveis pelo recebimento e despacho de pedidos em Belo Horizonte.
About the role
- Head of Practice Operations at RMW Accounting overseeing firm process implementation and practice management. Ensuring high-quality service delivery and operational efficiency across offices.
Responsibilities
- Define and maintain firmwide frameworks for practice management, including developing service offerings, pricing strategy and implementation, staffing models, project management and client service standards
- Partner with office leaders to ensure consistent technical quality and efficient, scalable client service delivery across offices
- Coordinate staffing, including internal and external resources, across offices to optimize utilization
- Develop and monitor KPIs to provide leadership with visibility into practice performance
- Serve as the business strategist for office-level technology including practice management and CRM platforms (e.g., Canopy or Karbon Software) as well as point solutions (e.g. SafeSend, SurePrep, TaxGPT), ensuring our technology enhances productivity and collaboration
- Drive firmwide adoption and effective use of practice management tools by embedding them into daily processes and accountability structures
- Produce dashboards and insights on utilization, productivity, and client service trends, identifying opportunities for growth and efficiency
- Craft and implement training programs (in partnership with People team) to advance technical excellence and consistency across offices
- Mentor professionals and office leaders, ensuring alignment of technical skills, client service, and system usage
- Act as a trusted advisor to the President and office leaders on how practice management and subject matter expertise drive the firm’s growth
Requirements
- 10+ years in public accounting with 5+ years in a role directly responsible for firm operations (e.g. Director of Operations) or management (e.g. former firm owner or leader); experience in a high growth, multi-office environment strongly preferred
- Current or inactive CPA or EA (enrolled agent) preferred; 3+ years as a tax practitioner strongly preferred
- Demonstrated ability to connect domain knowledge with business strategy in a fast-growing firm
- Proven track record of leveraging technology to drive actionable insights and productivity
- Skilled at analyzing utilization and practice metrics and presenting insights that inform firm strategy
- Experienced in leading professional development, training programs, and mentoring staff
- Collaborative and influential, with the ability to build trust across multiple offices and leadership levels
- Experience evaluating, contracting and managing outsourced resources (e.g. offshore)
- Hands-on and entrepreneurial, with the drive to build scalable systems and frameworks and quickly turn ideas into actions and results
- Experience navigating operational transitions related to firm acquisitions, book of business acquisitions and partner retirements / successions
- Training in and experience successfully implementing process improvement methodologies such as Lean, Six Sigma, or Kaizen, preferred
Benefits
- Platinum Health Insurance, FSA, Life, STD, and LTD
- 401(k) Matching Program
- 20 PTO Days and 7 Sick Days Annually
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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