Patient Financial Counselor assisting patients at Triangle MSO/UNC Fertility with financial consultations and insurance management. Responsible for patient account oversight and financial documentation.
Responsibilities
Conduct one-on-one consultations with patients to explain financial policies, payment expectations, and insurance coverage.
Verify and document patient insurance benefits, update patient accounts accordingly.
Generate and provide cost estimates using the REI estimator tool for upcoming services.
Collect estimated liabilities from patients and apply payments to accounts.
Make informed decisions regarding patient accounts to ensure accuracy and efficiency.
Assist patients in resolving balance inquiries and financial concerns.
Requirements
High School Diploma or GED required.
Minimum of 2 years of experience in financial counseling, patient access, or medical billing in a healthcare setting.
Familiarity with fertility services and insurance authorization processes is a plus.
Proficiency in EHR systems and billing software.
Strong interpersonal, organizational, and analytical skills.
Customer Focus: Prioritizes patient needs and resolves issues effectively.
Coaching & Training: Supports staff development and onboarding.
Benefits
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
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