About the role

  • Patient Financial Counselor assisting patients at Triangle MSO/UNC Fertility with financial consultations and insurance management. Responsible for patient account oversight and financial documentation.

Responsibilities

  • Conduct one-on-one consultations with patients to explain financial policies, payment expectations, and insurance coverage.
  • Verify and document patient insurance benefits, update patient accounts accordingly.
  • Generate and provide cost estimates using the REI estimator tool for upcoming services.
  • Collect estimated liabilities from patients and apply payments to accounts.
  • Make informed decisions regarding patient accounts to ensure accuracy and efficiency.
  • Assist patients in resolving balance inquiries and financial concerns.

Requirements

  • High School Diploma or GED required.
  • Minimum of 2 years of experience in financial counseling, patient access, or medical billing in a healthcare setting.
  • Familiarity with fertility services and insurance authorization processes is a plus.
  • Proficiency in EHR systems and billing software.
  • Strong interpersonal, organizational, and analytical skills.
  • Customer Focus: Prioritizes patient needs and resolves issues effectively.
  • Coaching & Training: Supports staff development and onboarding.

Benefits

  • Medical, Dental, Vision Insurance Options
  • Retirement 401K Plan
  • Paid Time Off & Paid Holidays
  • Company Paid: Life Insurance & Long-Term Disability & AD&D
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Tuition Reimbursement

Job title

Patient Financial Coordinator

Job type

Experience level

JuniorMid level

Salary

$24 - $26 per hour

Degree requirement

High School Diploma

Location requirements

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