Hybrid Telesales Associate

at Rise

• Job title: Telesales Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Rivers, Nigeria

About the role

• Telesales Associate driving customer acquisition for fintech company Risevest. Engaging and educating leads on financial products to convert them into active investment accounts.

Responsibilities

• Engage marketing-generated, inbound, and outbound leads via phone calls and email
• Educate prospects on Rise’s investment products, benefits, risks, and returns in clear, simple terms
• Qualify prospects based on investment readiness, risk appetite, and funding capacity
• Convert qualified leads into active, funded Rise accounts
• Guide customers through onboarding, KYC, and first deposit processes
• Handle objections related to trust, compliance, FX exposure, security, and investment concerns
• Support customers in selecting suitable investment products based on their goals
• Answer customer questions and address complaints or doubts professionally
• Accurately enter, update, and maintain customer and lead data in CRM tools
• Track follow-ups, deal stages, call activity, and conversion progress
• Meet or exceed monthly sales targets, KPIs, and response-time SLAs
• Collaborate with Customer Success, Product, Compliance, and Sales Operations teams
• Share customer feedback, objections, and insights to improve sales processes
• Go the extra mile to facilitate future sales and long-term customer relationships

Requirements

• Bachelor’s degree in Economics, Finance, Business Administration, Accounting, or a related field is preferred
• 1–3 years of experience in telesales, inside sales, or customer acquisition (fintech experience is a plus)
• Proven track record of meeting or exceeding sales targets, preferably over the phone
• Strong phone presence with persuasive communication and negotiation skills
• Ability to learn financial products quickly and explain them clearly to prospects
• Comfort using CRM tools, digital sales platforms, and telephone systems
• Results-driven, target-oriented mindset with strong follow-up discipline
• Basic understanding of financial or investment products, or strong willingness to learn
• Familiarity with Nigerian retail investors and common FX-related concerns is an advantage

Benefits

• Health insurance
• Paid time off
• Pension contributions
• Parental leave
• Learning opportunities