Hybrid Sales Support, Technology Solutions

Posted 1 hour ago

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About the role

  • Technology Solutions Architect designing solutions for Ricoh's Intelligent Managed Print Services. Engaging clients and providing expertise in managed print and digital services.

Responsibilities

  • Lead the design of Intelligent Managed Print Services solutions, including device management & monitoring, document & service workflows, scan and capture, security, analytics, and cloud‑enabled services.
  • Engage with clients to understand their business objectives, operational challenges, and technical environments, ensuring solutions are aligned to both current needs and future-state goals.
  • Shape comprehensive solutions using the Ricoh services and technology portfolio, integrating managed print with adjacent digital, professional, and IT services where appropriate.
  • Serve as a critical partner to Sales by participating in pre‑sales discovery, solution design, and proposal development, ensuring recommendations are technically accurate, value‑driven, and client‑centric.
  • Act as the primary iMPS design lead through the design phase, providing clear documentation and ensuring a seamless and effective handoff to sales, implementation, and delivery teams.
  • Provide subject matter expertise across Intelligent Managed Print Services, maintaining a deep understanding of Ricoh platforms, tools, and emerging technologies that support digital workplace transformation.

Requirements

  • College degree (computer science, information systems, engineering) or equivalent experience in a related field preferred
  • Minimum of 3 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience, 5 years preferred
  • Proficiency in MS Office Suite and Visio required
  • IT certifications preferred
  • ITIL certifications preferred.

Benefits

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.

Job title

Sales Support, Technology Solutions

Job type

Experience level

Mid levelSenior

Salary

$95,000 - $110,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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