Hybrid Product Lead – UX, Experience, SaaS

at RhythmQ

• Job title: Product Lead – UX, Experience, SaaS
• Job type: Full Time
• Experience level: Senior
• Salary: CA$55,000 - CA$62,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mississauga, Canada

About the role

• Product Lead for UX & Experience at RhythmQ, specializing in end-to-end user experiences for SaaS products. Collaborating with cross-functional teams to ensure usability, interaction design, and customer value.

Responsibilities

• Define user-centered product requirements, user stories, and acceptance criteria that clearly articulate user needs, behaviors, and experience outcomes
• Create and deliver UX/UI/mock-ups to shape flows, design, interactions, information architecture, and usability decisions
• Ensure UX considerations (accessibility, consistency, ease of use) are embedded from discovery through delivery
• Validate designs and solutions through user research, usability testing, and stakeholder reviews
• Contribute to and help evolve UX/UI design principles, patterns, and guidelines
• Ensure features are launch-ready from a usability, experience, and value-delivery perspective
• Lead internal and external launches with clear articulation of user value and experience improvements
• Support product storytelling through demos, website content, release notes, and customer-facing materials
• Develop and maintain product communication and messaging, including feature lists, demo setups, website content, and supporting materials
• Enable Sales, Marketing, and Customer Success teams to confidently communicate experience-led value
• Write clear product requirements and user stories that define the why, what, and UX of solutions
• Analyze competitors, market trends, and customer feedback to identify opportunities and pain points
• Work closely with internal and external stakeholders to gather insights and shape product direction by assisting with translation of insights into clear business cases that support product roadmap decisions
• Contribute to product vision and roadmap, including pipeline priorities and timelines, and ensure adherence to them
• Establish and maintain customer feedback loops in close collaboration with the Customer Success team
• Synthesize feedback into actionable insights for product improvements and future roadmap planning
• Continuously assess launched features to ensure they deliver expected value and outcomes
• Leave things better than you found them.
• Schedule time in your calendar to challenge current processes and build new ones that bring value
• Regularly meet with other members of the RQ team to keep abreast of current customers and their requests, and new product pipeline
• Provide expert customer insight to the Sales, Onboarding and Success Teams on what innovations and improvements should be top priority to enhance the user experience, product capabilities and features
• Develop yourself. Grab a book, listen to a podcast, take a course – choose what area of your career you’d like to build and commit to it

Requirements

• Strong ability to create wireframes or mockups using tools like Figma, Balsamiq, or similar
• Strong ability to translate business and user needs into clear requirements
• 1–2+ years of experience in Product Management (preferably SaaS)
• Experience working cross-functionally with engineering and customer-facing teams
• Excellent communication and stakeholder management skills
• Data-informed decision-making mindset
• Strong organizational and critical thinking skills.
• Required soft skills: confident, outgoing, adaptive and willing to speak their mind when they've got an opinion to share.

Benefits

• Extended health care
• On-site parking