Senior Manager leading Risk Operations at Airwallex, enhancing card issuing ecosystem through strategic oversight and AI integration. Mentoring teams and managing complex investigations.
About the role
- Fraud & Payments Analyst monitoring player activity and preventing fraud for an online gaming operator. Involves KYC, fraud monitoring, and managing payment flows.
Responsibilities
- Customer Due Diligence: Review KYC and EDD documents, monitor customer activity, and assess risk profiles to ensure compliance with internal and external requirements.
- Fraud Monitoring & Investigation: Identify, investigate, and escalate suspicious activity from fraud tools, customer service, or payment monitoring systems.
- Payments Operations: Process withdrawals, monitor deposits across PSPs, and liaise with providers to trace missing transactions and resolve payment issues.
- Risk Management: Perform risk assessments on new and existing users, monitor transaction patterns for anomalies, and escalate cases with potential AML concerns.
- Case & Account Handling: Manage customer accounts impacted by fraud or risk controls, maintaining accurate records of actions taken and case outcomes.
- Internal Support: Assist the Operations Team Lead with complex investigations and audits, and support Customer Support teams with live queries related to fraud and payments.
- Security & Trend Analysis: Monitor fraud trends and threats, maintain detailed incident logs, and recommend improvements to strengthen fraud prevention systems.
Requirements
- 1+ years’ experience in fraud, risk, or payments operations, ideally in gaming or online consumer businesses
- Knowledge of KYC/EDD processes, fraud detection systems, and transaction monitoring tools
- Familiarity with PSPs and managing multi-provider payment flows
- Strong analytical mindset with attention to detail and a problem-solving approach
- Understanding of AML and fraud risk in regulated environments
- Excellent English communication skills, written and verbal
- Comfortable working in a fast-paced, start-up setting
- Experience with sweepstakes, social casinos, or iGaming (a plus)
- Flexibility to work non-standard hours if operational needs require
Benefits
- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance your knowledge.
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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