Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
RS
Hybrid Customer Support Representative, IT
Posted last month
About the role
- Customer Support Representative providing support for the ERP and E-Commerce solutions of EDIT Systems GmbH. Responsible for onboarding and managing customer inquiries while coordinating webinars.
Responsibilities
- Primary point of contact for existing and new customers for all reybex products
- Support existing customers and take responsibility for onboarding new customers
- Handle customer inquiries and provide 1st- and 2nd-level support
- Act as an interface between customers, the development team, and product management
- Coordinate and conduct webinars and training sessions
- Create FAQs, documentation, and help videos, and optimize self-service options
Requirements
- You have completed a technical or business-related degree, e.g., (business) computer science, and demonstrate broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
- Ideally, you have initial professional experience as an ERP consultant/developer or have acquired ERP knowledge in a responsible role
- You bring a strong process understanding of medium-sized enterprises as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills
Benefits
- Work-life balance: flexible working hours, home office arrangements
- Development: opportunities for personal development, challenging tasks in international, demanding projects
- Security: permanent employment in a continuously growing company, attractive compensation with the option of a company car also for private use
- Company culture: flat hierarchies, short decision-making paths, company-wide informal address (first-name basis), creative, comfortable atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
- Work environment: equipped with modern work tools, free drinks and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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