Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
RS
Hybrid Customer Support Representative, IT
Posted last week
About the role
- Customer Support Representative providing support for the ERP and E-Commerce solutions of EDIT Systems GmbH. Responsible for onboarding and managing customer inquiries while coordinating webinars.
Responsibilities
- Primary point of contact for existing and new customers for all reybex products
- Support existing customers and take responsibility for onboarding new customers
- Handle customer inquiries and provide 1st- and 2nd-level support
- Act as an interface between customers, the development team, and product management
- Coordinate and conduct webinars and training sessions
- Create FAQs, documentation, and help videos, and optimize self-service options
Requirements
- You have completed a technical or business-related degree, e.g., (business) computer science, and demonstrate broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
- Ideally, you have initial professional experience as an ERP consultant/developer or have acquired ERP knowledge in a responsible role
- You bring a strong process understanding of medium-sized enterprises as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills
Benefits
- Work-life balance: flexible working hours, home office arrangements
- Development: opportunities for personal development, challenging tasks in international, demanding projects
- Security: permanent employment in a continuously growing company, attractive compensation with the option of a company car also for private use
- Company culture: flat hierarchies, short decision-making paths, company-wide informal address (first-name basis), creative, comfortable atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
- Work environment: equipped with modern work tools, free drinks and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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