Customer Service Advisor providing technical support and processing orders for Superglass and Sterling at Etex. Engaging with customers via phone and ensuring high - quality service.
About the role
- Customer Service Specialist at Nestlé focusing on customer engagement for Nespresso brand interactions through multiple communication channels. Requires fluency in Dutch and English.
Responsibilities
- Maintain contact with customers via various communication channels, including phone, email, and chat, for both B2C and B2B clients.
- Welcome customers and effectively identify their needs to provide tailored solutions.
- Ensure high customer satisfaction with every interaction, creating a positive and lasting impression.
- Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
- Manage complaints effectively by handling customer complaints with empathy and efficiency, turning feedback into opportunities for service improvement.
- Advise customers and potential customers about our diverse product and service offerings to foster customer loyalty.
- Spark customer interest by presenting our full product range and its benefits.
Requirements
- One to two years of experience in customer engagement services (required)
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
- Fluent in Dutch and English (C1 level)
- Excellent interpersonal and communication skills
- Ability to multitask effectively
- Positive mindset with a strong eagerness to learn and a collaborative approach
- Strong organizational and results-oriented skills to excel in a dynamic environment
- Demonstrable work ethic and respectful behavior
Benefits
- Development of your expertise in Nestlé’s Shared Services Business
- Exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special employee conditions
- Being part of a culturally diverse team
- Opportunities for national and international experience
- Flexible working environment
- Engagement and wellness activities
- Competitive salary with an annual performance-based bonus
- Meal allowance
- Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
- Membership in the Nestlé Club, with discounts at various partners
- Free high-quality coffee at the office
- Special employee discounts at selected retailers
- Availability of company equipment tailored to your professional needs
- Medical support available at our office
- Access to e-learning courses and training programs to help you achieve your career goals
- Opportunities for career development at both national and international levels
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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