Customer Service Advisor providing technical support and processing orders for Superglass and Sterling at Etex. Engaging with customers via phone and ensuring high - quality service.
About the role
- Customer Service Specialist responsible for processing customer orders and supporting business development at Lincoln Electric. Collaborating with international teams and optimizing automation processes.
Responsibilities
- Recording, processing and tracking customer orders, including delivery date monitoring and invoicing
- Supporting Business Developers and sales colleagues in daily operations
- Preparing quotes, order confirmations and purchase orders
- Organizing and handling project and order logistics
- Supporting the maintenance of customer correspondence and structured filing in Salesforce (SFDC)
- Independently handling tasks and automating daily operations to increase efficiency
- Close collaboration with international colleagues, in particular Business Developers and the team in Parthenay
- Analyzing, evaluating and optimizing existing processes with a focus on automation
Requirements
- Completed commercial vocational training or equivalent
- Basic technical knowledge as well as product and process understanding in the field of automation
- Basic knowledge of project management
- Proficient in MS Office applications
- Good communication skills in German and English; knowledge of Polish or other European languages is an advantage
- Experience with Salesforce and SAP is beneficial
- Team player with a high degree of independence, and a structured, systematic way of working
- High level of accuracy, flexibility and a continuous improvement mindset
- Motivation to continuously develop one’s own skills and qualifications
Benefits
- Compensation according to the collective agreement for the Metal & Electrical (M+E) industry
- 35 hours/week
- Flexible working hours
- Option for mobile/remote work
- 30 vacation days per year
- JobRad (company bike leasing)
- Corporate Benefits program
- Water & coffee and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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